Terms & Condition
Terms and Conditions
Introduction
Welcome to Esteem Global Blinds (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website, purchase of our window treatment products (including custom blinds, shades, and shutters), and engage with our measurement, delivery, and installation services.
By placing an order, booking a service, or accessing our website, you agree to be bound by these Terms.
Quotations and Orders
Quotations: All quotes provided by Esteem Global Blinds are valid for 30 days from the date of issue unless stated otherwise in writing.
Order Confirmation: Orders are confirmed only upon receipt of a completed order form and the required initial deposit.
Custom Manufacturing: As products are custom-made to customer specifications, production begins immediately following order confirmation.
Pricing and Payment
Deposits: A non-refundable deposit of 50% of the total quote value is required prior to starting production or ordering materials.
Final Balance: The remaining 50% balance is due upon completion of delivery or prior to installation, depending on the agreed agreement.
Price Adjustments: Prices are subject to revision prior to order confirmation if structural changes, re-measurements, or site complications alter the scope of work.
Measurements and Customer Responsibility
Company Measurements: When Esteem Global Blinds conducts site measurements, we accept full responsibility for product sizing accuracy.
Customer-Provided Measurements: If you provide your own measurements (e.g., DIY orders or self-installation), you are entirely responsible for their accuracy. Esteem Global Blinds will not issue refunds, returns, or free replacements for items manufactured incorrectly due to customer measurement errors.
Cancellations and Variations
Cancellations: Orders cannot be canceled once manufacturing has commenced or raw materials have been cut. Any canceled order before manufacturing will forfeit the initial deposit to cover administrative and restocking costs.
Order Modifications: Requests to change fabric, dimensions, or specifications after confirmation must be submitted in writing. Any additional costs incurred due to modifications will be charged to the customer.
Delivery and Installation
Lead Times: Estimated production and delivery times are provided in good faith. Esteem Global Blinds is not liable for delay caused by shipping, supply chain disruptions, or external factors beyond our reasonable control.
Site Preparation: For installation services, the customer must ensure unobstructed access to windows and doors. Existing window treatments must be removed prior to our arrival unless removal service was explicitly included in the quote.
Structural Compliance: The customer is responsible for ensuring walls, window frames, and ceilings are structurally sound to support the installation.
Warranty and Claims
Warranty Coverage: Esteem Global Blinds provides a limited manufacturer warranty covering material defects and workmanship for a designated period (e.g., 1–5 years depending on the specific product line).
Exclusions: This warranty does not cover:
Normal wear and tear, fading, or discoloration due to prolonged sun exposure.
Damage caused by misuse, accidents, improper self-cleaning, or unauthorized repairs.
Defects resulting from self-installation or third-party installation.
Claim Notification: Any damage, defect, or missing item upon delivery or installation must be reported in writing within 7 days of receipt.
Limitation of Liability
To the maximum extent permitted by applicable law, Esteem Global Blinds shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services, including structural damage caused by improper self-installation.
Intellectual Property
All content on our website and sales materials—including logos, product descriptions, images, graphics, and design assets—is the intellectual property of Esteem Global Blinds and protected under copyright law. Unauthorized use or duplication is strictly prohibited.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Esteem Global Blinds operates, without regard to its conflict of law principles.
Contact Information
For any questions, order updates, or warranty claims regarding these Terms, please contact us at:
Company Name: Esteem Global Blinds
Email: orders@esteemglobal.com.au
Phone: +61 499 836 090
